vexilbet's Privacy Policy

At vexilbet, your privacy is our top priority. This Privacy Policy provides a detailed description of our commitments and practices regarding the management of personal information of users of our platform. By using our website or services, you are considered to have accepted the terms of this policy.

We believe users should have full control over their own information. That is why we have explained here, in plain language, what information we collect, why we collect it, and how we keep it secure.

01 What Information We Collect

To provide our services properly and keep your account secure, we collect the information described below. We collect only what is necessary and do not collect any information that is not required.

1.1 Registration and Identity Information

Information you provide when creating an account:

• Full name
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Preferred username and password
• National ID or passport details (if identity verification is required)

1.2 Financial Transaction Information

For processing deposits and withdrawals:

• bKash, Nagad, or Rocket mobile banking number
• Transaction amount and date
• Type of payment method
• Transaction reference ID

1.3 Technical and Usage Information

Information collected automatically when you use our platform:

• IP address and device type
• Browser and operating system information
• Cookies and session data
• Activity logs on the platform (game history, login times, etc.)
• Referral source (how you arrived at our site)

02 How Your Information Is Used

vexilbet uses collected information only for legitimate and transparent purposes. We never use your information beyond the reasons described below.

2.1 Account Management

Your information is used to create, verify, and manage your account. This includes login security, password recovery, and sending account-related notifications.

2.2 Financial Transaction Processing

Financial information is used to complete deposit and withdrawal requests, maintain transaction history, and prevent fraud.

2.3 Legal and Security Obligations

Information is used for age verification (21+), identity confirmation, and compliance with responsible gaming policies. It is also used for anti-money laundering and fraud detection.

2.4 Platform Improvement

Anonymous analytical data is used to improve the user experience, identify and resolve technical issues, and raise the quality of our services.

2.5 Customer Support

Your information is used to respond to your support requests and provide effective assistance through live chat.

03 Information Sharing with Third Parties

vexilbet never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in limited cases where necessary for service operations or required by legal obligations.

3.1 Service Provider Partners

Only the necessary information is shared with payment processors, technology infrastructure providers, and game suppliers. These partners are bound by confidentiality agreements with us and may use this information only for specified purposes.

3.2 Legal Obligations

We may be legally required to provide information in response to a valid court order, direction from a regulatory authority, or request from law enforcement. In such situations, we provide only the information legally required.

3.3 Fraud Prevention

Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activity on the platform.

04 Cookies and Tracking Technologies

Cookies are small text files that our website stores on your device. They are used to improve your browsing experience and ensure the platform functions correctly.

4.1 Essential Cookies

These cookies are required for the basic operation of the platform. They are essential for session management, maintaining login state, and security features. These cookies cannot be disabled.

4.2 Functionality Cookies

These cookies are used to remember your preferences, language settings, and personalized experience.

4.3 Analytical Cookies

Anonymous data is collected to understand which parts of the platform are used most and where improvements are needed.

You can manage cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to not work correctly.

05 Data Security Measures

vexilbet uses industry-standard technologies and practices to ensure the security of your information. Our security measures are reviewed and updated regularly.

5.1 Encryption

All data transmitted on our platform is protected by SSL encryption technology. This means your information remains completely secure when sent over the internet.

5.2 Access Control

Only authorized staff can access your personal information, and they are bound by strict confidentiality agreements.

5.3 Secure Servers

Our data is stored in secure data centers with advanced firewalls, intrusion detection systems, and regular security audits.

5.4 Password Protection

Your password is stored in encrypted form — no member of our staff can view your password. If anyone asks for your password by email or message, treat it as fraudulent and immediately notify our support team.

06 Data Retention Period

We retain your information only for as long as necessary. The retention period may vary depending on the type of information.

• Account Information: Retained while the account is active and for a legally required period after it is closed.
• Transaction Records: Retained for the period necessary to meet financial and legal obligations.
• Log Files and Technical Data: Generally retained for a short period and deleted regularly.
• Communication Records: Retained for a specified period to improve customer service.

Information that must be retained for legal reasons after an account is closed is stored securely and permanently deleted at the end of the specified period.

07 Your Rights and Controls

vexilbet believes every user should have full control over their information. You have the rights listed below and we respect them.

7.1 Right to Access Information

You can find out at any time what information we hold about you. Contact our support team and we will provide a summary of your stored information.

7.2 Right to Correct Information

If any of your personal information is incorrect, you may request a correction. Some information can be updated directly in your account settings; for more complex changes, please contact our support team.

7.3 Right to Delete Information

You may request that your account be closed. However, we are required by legal and regulatory obligations to retain certain information for a specified period.

7.4 Right to Opt Out of Promotional Communications

You may stop receiving promotional messages at any time. This can be done by changing your account settings or by contacting our support team.

7.5 Right to Lodge a Complaint

If you have any complaints about our privacy policy, please contact our support team directly. We will take your complaint seriously and try to resolve it promptly.

08 Protection of Minors' Information

vexilbet is an adult platform. This service is for users aged 21 and over only. We do not knowingly collect or store information from anyone under the age of 21.

Age verification is mandatory at registration. If we find evidence that an account has been created by a minor, that account will be closed immediately and all related information will be deleted.

If you suspect that a minor is using our platform, please notify our support team.

09 Policy Changes and Updates

Our services and legal environment may change over time, and this privacy policy may need to be updated accordingly.

For any significant changes, we will notify you in advance by email or through a notification on the platform. Continued use of the platform after a change is considered acceptance of the new policy.

The date of any change will be noted in the "Last Updated" section at the top of this page. We recommend checking this page regularly.